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Solution.

Our customer wanted their travellers to feel special, whether that’s a free coffee in the morning or money off food and beverages; it’s all about adding value for their employees. Through our Traveller First programme, we offer automated access to value-added benefits. These directly benefit both the traveller and the organisation and help support the bigger picture associated with employee wellbeing and the costs that would otherwise likely come via expense channels.

Some of the improvements for travel arrangers included an online self-booking portal - a vital tool for improving their experience and helping reflect on one of their values of ‘do the right thing’.

Regular feedback was used to drive enhancements to the supplier programmes and our booking portal, with a 90% increase in bookings made online, without a mandate. In turn, this increased the use of our customer’s preferred hotels and compliance, with rate caps to reduce spend and improving relationships with hotels.

We also implemented surveys to measure our services and tools, with the user satisfaction scores achieving 97% most recently. 

The application of MI (management information) dashboards provided bespoke reporting to different divisions of their business. Additionally, whilst full spend visibility delivered increased control, introducing league tables ranked divisional performers to help create a sense of competition to drive compliance. 


Our customer’s Procurement Business Partner stated how this is all beneficial to the business and their contract procurement function, as it allows them to understand where their employees’ travel, how they travel and the cost of that travel. Knowing this information, they’re then able to work with us to understand where they can achieve savings while still improving the support for their employees. 

Effective employee engagement strategies are supported by their internal teams. We saw a really positive response working on these strategies, with our customer’s Internal Communications Business Partner saying “A big part of internal communications is about change and change is all about people. It’s great to work with a set of stakeholders who really understand that and want to work collaboratively and in a way that’s sustainable for our organisation and reflects our values.”

Objectives.

Having a solution that drives down cost reduction is a big focus for our customer, a leading UK insurance provider, but traveller experience and duty of care are also paramount. Thankfully we’re here to help achieve it all!

Results.

Their ‘Ideas Lab’ encourages suggestions from employees on anything relating to the business or its people, with our team able to support with implementing any travel and meeting improvements if appropriate.

It’s our ethos and it’s important that we continue to set the bar high. It’s equally important that we listen to our travellers, what they experience, how they experience it and making sure we put solutions in front of them that they enjoy.

Contract Manager, Leading UK insurance provider.

What’s great are the relationships that we’ve got internally with our procurement and contract management team and externally with the Agiito team which allows us to socialise ideas.

 

Internal Communications Business Partner, Leading UK insurance provider.

Female traveller on rail platform

Improving experiences for all employees.

Delivering improved experiences for all stakeholders, from travellers and bookers to internal communications and procurement.


Having a solution that drives down cost reduction is a big focus for our customer, a leading UK insurance provider, but traveller experience and duty of care are also paramount. Thankfully we’re here to help achieve it all!  

% of bookings made online

90%

User satisfaction score

97%

We used data analytics to identify actionable insights to positively influence behaviours in a way that creates better quality and value in service without impacting user experiences and wellbeing.  

Our team was engaged to evaluate how the new target could be achieved and we started by examining the company data trends at business division level to give us a better understanding where the main opportunities existed.  

Head of Customer Programme Optimisation,
Agiito  

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