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Hotel room savings

Driving business travel savings and cost reduction.

Burges Salmon, an independent UK law firm have been working with Agiito since 2015. When they awarded their contract to us, they needed to reduce the £1.2m annual cost of their business travel, accommodation and meetings spend. 


The firm needed online access to expertly negotiated supplier rates and a billing process that effectively supports client billable travel to increase its cash flow. It also wanted travellers and travel arrangers to benefit from the expertise and reassurance provided by 24/7 booking and online support teams.


We were looking for technology and product expertise in travel, rail and hotels that could lower costs and deliver better value for our travel spend. Since going live, Agiito has consolidated and renegotiated our hotel programme and its specialists are creating tangible savings opportunities for us. It has also been able to set up reporting that complements our own financial processes.

Front of House Manager, Burges Salmon 


The implementation went incredibly smoothly, with only positive employee feedback.


Online bookings have remained high since the launch and the firm is enjoying savings and a fast and efficient client billing process. 

We continue to engage with Burges Salmon’s stakeholders and conduct quarterly booker forums with their PAs covering all aspects of effective booking. 

More recently we have shifted to virtual training due to the Covid-19 pandemic and topics have included our ‘Safe Return to Travel’ programme and online refresher training. We are now working with them on their Sustainable Travel project, which has already resulted in a change of booking habits. 


The firm’s billing challenge was addressed as part of a flexible implementation and technology approach. 

A process was developed to integrate with Burges Salmon’s back office billing technology, allowing travel arrangers to allocate no less than five essential matter and nominal codes. Development work is currently ongoing to improve the way that their matter and nominal codes are captured. 
Bespoke management information (MI) data also gives the firm an in-depth view of travel activity and trends. To save money on hotels, hotel rates in Burges Salmon’s top locations were benchmarked and renegotiated. The rates are now available for travel arrangers to book via a simple, online self-booking tool. 


Bespoke rail fares were negotiated with Burges Salmon’s key rail route train operator and made available for travellers to book. This was not possible via the firm’s previous agent’s own payroll/salary schemes to benefit from increased savings. Equally, the business season ticket saves organisations money by providing regular travellers unlimited rail travel between two stations over a specific period. 


During a series of face-to-face travel forums, travel bookers met their Agiito account manager, members of their booking support team and many of the firm’s key hotel and train company suppliers. 


This strategy helped build employees’ trust in their new services and suppliers. The suppliers could answer questions about their own services and shared the ways that booking through a specialist agency could benefit the employees. 

The benefits included:


  • An easy to use self-booking tool with simple client cross charging. 

  • Easy access to pre-negotiated rates at most frequently used hotels. 

  • Reassurance of improved duty of care and wellbeing through traveller tracking and 24/7 support services. 

  • Improved traveller experiences through access to Agiito’s supplier partner packages with regular offers on items such as hotel and rail WiFi, lounge access and train station parking. 

Bespoke MI

Value added benefits

Bespoke rail fares negotiated

Improved duty of care & wellbeing

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