Getting started guidance.
Maybe you've just become a new customer or accessed your tech for the first time. Our getting started guidance has everything you need to get up and running can be found in this page, and if it's not the team are here to help: onlinesupport@agiito.com
Accessing Connect for the first time
If you're a new customer and trying to access our online tech for the first time, follow these simple steps to get up and running:
Step 1. Load Connect using this link
Step 2. Enter your username (your work email address) and click 'next'
Step 3. Then click 'forgot password'
Step 4. If your username hasn't copied across, type it again and click 'send me my code'
Step 5. Check your email, you should have received an email from us containing a security code which will enable you to set a password. Follow the instructions in the email.
Step 6. Login to Connect and begin planning and booking your travel.
Resetting my Connect password
It's easily done, we all forget passwords from time to time. To reset your password, follow these simple steps:
Step 1. Load Connect using this link
Step 2. Enter your username (your work email address) and click 'next'
Step 3. Then click 'forgot password'
Step 4. If your username isn't copied, type it again and select 'send me my code'
Step 5. Check your email, you should have received an email from us containing a security code that will enable you to set a password. Follow the instructions in the email and you're all done.
Frequently asked questions
With anything new, there are always questions. So, we've put together some which we think you might ask to help you make the most of Connect, your travel, meetings and events portal.
What is Connect?
It's our new travel, meetings and events portal that's built to help you connect in the safest, greenest and most cost-effective way.
What do I do if I receive the error message: 'Something went wrong and you are unable to access this service at the moment.'?
You should refresh your page or start a new session.
How do I know if I have any new messages?
When you first log in to Connect, you will see if any new messages have been sent in the mail icon at the top of the screen.
Where can I find any useful help online?
You can seek assistance using the Help and Support page within Connect. In this section, you'll see your direct telephone number into the online support team for assistance and your offline booking team for any bookings you need to complete offline. Your telephone number is also at the bottom of each page of the portal.
How do I update my profile?
When you first log in to Connect, ensure your profile information is up to date. You can access this from the booking pages. You can also click on the ‘Account’ icon and select ‘My Account’ in the drop-down at the top of the page. Once in the Account section, click on the ‘Your Details’ icon.
Can I update another travellers profile?
No, you are unable to update another travellers profile, this is in line with GDPR. The traveller will need to log in themselves and update their details following the above steps.
Can I save my railcard within my profile?
Yes, you can save lots of information in your profile. When you first log in to the system you can access your account by following the steps above. Click on ‘My Details’ and you will then be able to update all areas of your profile. To store Rail Cards, scroll to the ‘Rail Preferences’ section and select the applicable card from the drop-down.
How do I book a trip?
After logging in, click ‘Arrange travel’ from the homepage. This will take you through to the ‘Book now’ where you can start your trip search and make a booking.
How do we book for someone else?
Before your start your search, you need to ensure you have selected the traveller you are booking on behalf of in the Passenger box. To enter the traveller name, you can start typing the name of the traveller in the box displayed. Please note: The ability to book on behalf of another traveller will depend on your company policy.
Can the portal hold flight seat booking preferences, how does it work?
Agiito Connect users can set preferences in their traveller profile within Agiito Connect, but this preference is not guaranteed at the booking stage.
Can portal users select optional flight extras in the portal – is that true?
Optional extras like legroom and extra baggage allowance when booking flights are not available online. This is because they have to be arranged directly with the airline as additional costs are incurred and limited numbers of those seat types are available.
Why can't users change booking data like names or dates online?
This functionality is only available offline. This item is on our development roadmap and your account manager will keep you updated on upcoming improvements to the system.