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Getting started guidance.

Maybe you've just become a new customer or accessing your tech for the first time. Everything you need to get up and running can be found in this page, and if it's not the team are here to help: onlinesupport@agiito.com

Accessing Connect for the first time

If you're a new customer and trying to access our online tech for the first time, follow these simple steps to get up and running: 

 

Step 1. Load Connect using this link

Step 2. Enter your username (your work email address) and click 'next'

Step 3. Then click 'forgot password' 

Step 4. If your username hasn't copied across, type it again and click 'send me my code'

Step 5. Check your email, you should have received an email from us containing a security code which will enable you to set a password. Follow the instructions in the email. 

Step 6. Login to Connect and begin planning and booking your travel. 

Resetting my Connect password

It's easily done, we all forget passwords from time to time. To reset your password, follow these simple steps:

Step 1. Load Connect using this link

Step 2. Enter your username (your work email address) and click 'next'

Step 3. Then click 'forgot password' 

Step 4. If your username hasn't copied across, type it again and click 'send me my code'

Step 5. Check your email, you should have received an email from us containing a security code that will enable you to set a password. Follow the instructions in the email and you're all done. 

Looking for some sneaky tips on how to get the best out of travel? From airport lounge access to hints on cheaper rail journeys, you'll find all that in here. 

Hints and tips.

If you're not quite sure on something, for example; how to use e-tickets, or submit a delayed travel claim, then look no further we've got your back. 

How to's.

Frequently asked questions

With anything new, there are always questions. So, we've put together some which we think you might ask to help you make the most of Connect, your travel, meetings and events portal.

What is Connect?

It's our new travel, meetings and events portal that's built to help you connect in the safest, greenest and most cost-effective way.

What do I do if I receive the error message: 'Something went wrong and you are unable to access this service at the moment.'?

You should refresh your page or start a new session.

How do I know if I have any new messages?

When you first log in to Connect, you will see if any new messages have been sent in the mail icon at the top of the screen.

Where can I find any useful help online?

You can seek assistance using the Help and Support page within Connect. In this section, you'll see your direct telephone number into the online support team for assistance and your offline booking team for any bookings you need to complete offline. Your telephone number is also at the bottom of each page of the portal.

How do update my profile?

When you first log in to Connect, ensure your profile information is up to date. You can access this from the booking pages. You can also click on the ‘Account’ icon and select ‘My Account’ in the drop-down at the top of the page. Once in the Account section, click on the ‘Your Details’ icon. 

Can I update another travellers profile?

No, you are unable to update another travellers profile, this is in line with GDPR. The traveller will need to log in themselves and update their details following the above steps.

Can I save my railcard within my profile?

Yes, you can save lots of information in your profile. When you first log in to the system you can access your account by following the steps above. Click on ‘My Details’ and you will then be able to update all areas of your profile. To store Rail Cards, scroll to the ‘Rail Preferences’ section and select the applicable card from the drop-down.

How do I book a trip?

After logging in, click ‘Arrange travel’ from the homepage. This will take you through to the ‘Book now’ where you can start your trip search and make a booking.

How do we book for someone else?

Before your start your search, you need to ensure you have selected the traveller you are booking on behalf of in the Passenger box. To enter the traveller name, you can start typing the name of the traveller in the box displayed. Please note: The ability to book on behalf of another traveller will depend on your company policy.

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