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Public sector healthcare provider

Savings and programme improvements with KCS public sector framework.

A public sector healthcare provider needed a quick and compliant way to start booking travel that delivered savings and programme improvements. We delivered with a cost-effective and time efficient public sector framework to enable them to travel with us within weeks. 

We’ve got a great history of supporting this healthcare provider, having worked with them since 2013 on earlier public sector frameworks. Having now expired, the old framework was no longer compliant and some of its features a bad fit for the customer.  A quick, manageable route to direct award an agent for travel services was needed that would work within their timelines and budget.   

Adopted new KCS framework commercials 

Fee savings per annum


Customer retention



The customer needed an efficient route to award an agent they could trust to help deliver savings, while improving user experience through better, centralised technology. Great communication channels were vital from the outset and allowed us to identify improvements to policy processes and reporting capabilities to deliver full visibility of spend and CO2 travel emissions. 


Every customer is different and by being awarded a place on several public sector frameworks, we’re able to provide customers with choices that offer solutions to their unique differences and objectives. 

While working through core objectives, we found the perfect fit for this customer in the KCS Procurement Services framework. Firstly, this framework was the right commercial fit, allowing us to present a fee saving of £7.5k per annum under the new terms and allowed the customer to start booking and managing their travel and meetings in just eight short weeks. 


Our Agiito Connect portal transformed the previously fragmented online experience to enable users to book, manage and report on travel and meetings under one platform. 

Our Implementation and Account Management teams worked closely with the customer’s Procurement Manager to identify opportunities to replace old, managed approval processes with new automated methods that use our technology to approve or reject bookings based on rate tolerances.  

Greater visibility of spend and emissions was a key and our comprehensive Management Information reporting delivered with the level of detail needed, including: 


  • Over policy report, with cost centre breakdown to highlighting over-policy spend.

  • CO2 emission reporting to support CSR objectives. 

  • Detailed booking reports of top bookers and top hotels. 


Based on the positive results, quality of relationship and efficiency of how we worked with this customer to begin day to day operations, this is as close as it comes to the perfect implementation.  

We’ve met all our self-imposed implementation standards and the customer agreed to be handed over 
to day-to-day Account Management within our targeted 2-week window after launch.


In comparison to our previous booking portal, Agiito Connect is far more user friendly, reliable and easier to navigate. The training provided by Molly was very comprehensive and I was able to double check how to perform a specific action by referring to the online tutorial.  The booking process itself was quick with no issues. I particularly found the green faces (in policy booking) and option to email multiple quotes to another member of staff very useful.

Procurement Manager.


Your management of the project has been faultless. You ensured that all aspects of the implementation were efficiently covered and captured in a clear and concise manner that we understood. The planned Go Live date was a success and your training sessions for our users were comprehensive. The resources available within Education Hub are invaluable.  


We value your thorough reporting feedback and additional offers of support to our users. 


Thank you for providing us with the opportunity to reflect on processes that were in place and working with us to make changes where necessary. We look forward to working with Agiito over the coming years.

Procurement Manager.

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