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Agiito empowers customers with travel management strategy summit.

Agiito's Travel Account Management Team at the Knowledge Exchange event

We wanted to end the year doing what we do best, connecting people, with an end of year ‘Knowledge Exchange Summit’ so our customers were prepped for their 2024 planning.

The Agiito Knowledge Exchange Summit was held at the historic HMS Belfast, London. It was 

attended by customers across numerous sectors, with representation from infrastructure, utilities, financial and insurance, banking, professional services, retail and charity to name a few.

Led by Agiito’s Account Management team, who ran a series of Knowledge Exchange workshops throughout the year, this event brought industry experts together with a wider group of customers to focus on assisting with their objective setting and the steps they could take to support their priorities in 2024.

Customers had the opportunity to connect and network with suppliers and other Agiito customers who manage business travel and meetings programmes. Delegates were treated to a tour of this iconic venue, as well as a personally designed menu by ‘MasterChef: The Professionals’ winner, chef Steve Groves.

The networking afternoon was opened by Executive Director – Business Travel, Donna Fitzgerald, and was then following by a data insights session from our Head of Customer Insight, Lone Konradsen. Lone shared the data consultancy trends and the output of the customer 2024 outlook survey.

Customers then benefitted from supplier insights into corporate travel and meetings, thanks to representatives from Silverdoor Apartments, Seat Frog, Travelport, Enterprise Mobility and CIBT, who shared trends, forecasts and their focus for 2024.

These insightful sessions from the summit stimulated questions and ideas our customers could take away. Equally, customers also got their questions answered, further supporting their travel programme objectives.

Executive Director – Technology, Carl Law, also moderated a session dedicated to the ‘Evolution of meetings’, where Lime Venue Portfolio, Leonardo Hotels and Venue Directory discussed trends and the role technology has in driving efficiencies and change.

Customers were split across tables for a quick-fire roundtable on different propositions (accommodation, rail, meetings, ground transportation and air distribution), and how budgets and technology could be optimised in these areas to support their managed programmes.  

The takeaways from this, such as data reporting for accommodation and maximising the use of gamification for ground transport, will be taken away by Agiito and suppliers to discuss new solutions.

"Inspiring, thought provoking, enriching experience, engaging, superb hospitality and an afternoon with a difference" are just some of the words customers used to describe the event.

“A key takeaway for me was the importance of communication, and how data and technology can be used to inform programme and policy evolution. But, as our industry is continually evolving and further change is on the horizon, this is why it’s important to get our customers involved so they can influence further developments for the benefit of others,” said Director of Account Management Leanne Fowler.

“I enjoyed moderating the afternoon and want to thank our wonderful customers for their invaluable questions, collaboration, and engagement – the outputs will shape our activity, helping all our customers – and to our partners who support these events. Following the success of this event and the value it adds, we will be completing a calendar of events for 2024.”

The findings will be shared in the upcoming customers’ partnership reviews. Considering this year’s success, the next Knowledge Exchange is expected to take place in January with an expanded group of customers, to cater to the increased interest these workshops have generated amongst the travel management community.

Take a look at how the summit went with our photo gallery below.


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